Privacy notice

What information is collected?

For online coaching enquiries, we ask for your first name and email address, with optional telephone number and a short statement of your goals. Please don't include diagnoses, medical history or other sensitive health information in this initial form.

Why is it used?

We use this information to respond to your enquiry, discuss the service you requested and arrange next steps if appropriate. We do not use this enquiry form as a medical records system. We do not use general enquiry details to send marketing messages simply because someone has contacted us.

Our lawful basis for handling enquiries

When you ask us about arranging a movement assessment, rehabilitation or coaching, we process the details needed to take steps at your request before potentially entering into a contract (UK GDPR Article 6(1)(b)). For general questions that are not part of an intended booking, we may rely on our legitimate interests (Article 6(1)(f)) in responding to your request and keeping a proportionate record, while considering your privacy rights.

There is no legal requirement to send an enquiry. If you want a reply through this form, your first name and email address are required; your telephone number and a brief outline of your goals are optional. Please do not include medical records or detailed health information in this initial form.

How long are general enquiries kept?

If you contact Core 3 Restore through this website and do not go on to book or become a client, our retention policy is to keep your enquiry and related correspondence for up to six months after our last meaningful contact. After that period, the information will be deleted or anonymised unless a specific legal obligation or a need to establish, exercise or defend a legal claim justifies keeping it longer.

This six-month period is for general enquiries only. If you become a client, appointment details and any appropriate clinical records are managed under separate retention arrangements.

Where is it processed?

Our website and enquiry forms use Wix. Form submissions and contact details can be accessed through our Wix dashboard, and notifications or correspondence may also be held in our business email account. If you choose to book through Fresha, Fresha handles your booking information under its own privacy information. These services may process information internationally, subject to their applicable arrangements and safeguards.

Cookies and website technologies

Wix may use cookies and related technologies for website operation, security and functionality. Other technologies may be used by Wix services or integrations. The complete cookies and third-party services used by this new website have not yet been verified in a live-browser audit. Before launching the website on our main domain, we will identify any additional technologies and make sure the appropriate information and consent or objection controls are in place where required.

If you follow a link to Fresha or another external website, that provider's own privacy and cookie practices apply.

Your choices and rights

Depending on the circumstances, you can ask to access, correct, erase or restrict the use of your personal information, object to processing based on legitimate interests, or request data portability where applicable. Some rights are subject to legal conditions and exceptions. You can also complain to the UK Information Commissioner's Office (ICO).

To make a request or ask a privacy question, email chris@core3restore.co.uk.

Before the new website launches

This privacy notice covers the new website's general enquiry pathway. We still need to verify actual cookies and integrations, confirm service provider transfer details, and implement our six-month review and deletion process across Wix submissions, related contacts and any enquiry correspondence. Clinical client records and the Core 3 Restore client app have separate privacy and retention requirements.